Privacy policy

Last updated: September 9, 2026

High Ridge Services FZ-LLC, trading as High Ridge Services, is committed to protecting the privacy and security of personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

• Visit or use the High Ridge Services website;
• Purchase a course or professional development programme;
• Engage us for Marketing Management, Management Services or Operations Support;
• Contact us by email, telephone or through our website;
• Register for an account or provide information through our website;
• Communicate with us about an order, course or Business Service; or
• Otherwise interact with High Ridge Services.

High Ridge Services is a company registered and licensed in the United Arab Emirates through Ras Al Khaimah Economic Zone (RAKEZ).

High Ridge Services FZ-LLC
Ras Al Khaimah, United Arab Emirates
RAKEZ Licence Number: 47030270
Email: hello@highridge-services.com
Website: highridge-services.com

For the purposes of this Privacy Policy, "High Ridge Services", "we", "us" and "our" refer to High Ridge Services FZ-LLC.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

"Personal information" means information that identifies you or can reasonably be associated with you.

Depending on how you interact with us, we may collect the following categories of personal information.

Contact Information

This may include:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Business address;
• Country of residence;
• Postal address; and
• Other contact information you provide to us.

Account Information

Where an account is available or required, this may include:

• Username;
• Password;
• Account preferences;
• Account settings; and
• Information associated with your account.

We do not intend to collect passwords or security information belonging to third-party systems, including training-provider or payment-provider accounts, unless specifically required for an agreed service and handled securely.

Order and Transaction Information

Where you purchase a course or other service, we may collect:

• Order number;
• Course or service purchased;
• Purchase date;
• Price paid;
• Payment status;
• Refund or cancellation information;
• Billing information;
• Transaction history; and
• Information necessary to administer your purchase.

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method used, payment providers may process:

• Payment card details;
• Bank or financial account information;
• Transaction information;
• Payment authentication information; and
• Payment confirmation information.

Where payment processing is provided by a third party, High Ridge Services generally does not directly store complete payment-card details.

Payment providers may process information in accordance with their own privacy policies and terms.

Course and Learner Information

If you purchase or enrol on a course or professional development programme, we may collect information required to arrange your registration and participation.

This may include:

• Full name;
• Email address;
• Telephone number;
• Date of birth where required;
• Address or country of residence where required;
• Course selected;
• Registration information;
• Learner identification information;
• Qualification or awarding-organisation information;
• Assessment-related information where provided to us;
• Course progress or administrative information;
• Certification information; and
• Other information required by the relevant training provider or awarding organisation.

We only request information that is reasonably necessary for the relevant course, registration, administration or certification process.

Business Client Information

Where you engage High Ridge Services for Business Services, we may process information relating to you and your organisation.

This may include:

• Name;
• Job title;
• Business contact details;
• Company information;
• Project information;
• Communications;
• Documents and information supplied for a project;
• Information relating to business processes or systems;
• Meeting and correspondence records; and
• Other information necessary to provide the agreed services.

Clients should avoid providing unnecessary sensitive personal information unless it is specifically required for an agreed service.

Communications

When you contact us, we may retain information contained in your communication.

This may include information provided by email, telephone, contact forms, messaging platforms, consultations or other communications.

Technical and Usage Information

When you use our website, we or our service providers may automatically collect certain technical information.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Network information;
• Approximate location derived from technical information;
• Pages visited;
• Referring website;
• Website interactions;
• Dates and times of access;
• Cookies and similar technologies; and
• Other technical or usage information.

We use this information primarily to operate, secure and improve our website and services.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example, when you:

• Contact us;
• Purchase a course;
• Request information;
• Complete a form;
• Engage us for Business Services;
• Create or use an account;
• Subscribe to communications;
• Submit information for course registration; or
• Otherwise provide information to us.

Automatically

We may collect technical and usage information through cookies, analytics tools and similar technologies when you visit our website.

From Service Providers

We may receive information from third parties that provide services to us, including:

• Website and e-commerce providers;
• Payment processors;
• CRM providers;
• Marketing platforms;
• Analytics providers;
• IT and cloud-service providers;
• Customer-support providers; and
• Other technology or operational service providers.

From Training Providers and Other Partners

Where you purchase a course, we may receive or exchange information with the relevant UK training provider, awarding organisation or other organisation involved in delivering the programme.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Our Services

We may use personal information to:

• Process course purchases;
• Process payments;
• Provide Business Services;
• Manage client projects;
• Provide customer support;
• Arrange course registration;
• Provide course access;
• Communicate with learners;
• Administer assessments;
• Facilitate certification;
• Manage accounts;
• Process cancellations and refunds;
• Maintain business records; and
• Otherwise provide the services requested by you.

Course Administration

Where you purchase a course delivered by a third-party UK training provider, we may use and share your information to:

• Register you with the training provider;
• Provide the information required for enrolment;
• Arrange access to learning platforms;
• Facilitate tutor or assessor support;
• Support assessment administration;
• Facilitate awarding-organisation registration where applicable;
• Arrange certification; and
• Resolve administrative issues relating to your course.

The relevant training provider is responsible for the academic delivery, assessment and certification of its programme.

Business Services

For Business Services, we may use personal information to:

• Deliver Marketing Management;
• Deliver Management Services;
• Deliver Operations Support;
• Communicate with clients;
• Manage projects;
• Prepare reports and documentation;
• Coordinate third-party suppliers;
• Configure or administer systems where agreed;
• Maintain client records; and
• Perform our obligations under an applicable proposal, statement of work or service agreement.

Website Operation and Improvement

We may use information to:

• Operate our website;
• Improve website functionality;
• Understand how visitors use the website;
• Diagnose technical problems;
• Improve customer experience;
• Maintain security; and
• Develop and improve our services.

Marketing

Where permitted by applicable law and where appropriate consent or another lawful basis exists, we may use personal information to send information about:

• High Ridge Services;
• Business Services;
• Courses;
• Professional development programmes;
• Events;
• News;
• Articles and content; and
• Offers or promotions.

You may unsubscribe from marketing communications at any time.

Transactional and service-related communications may still be sent where necessary, including communications relating to an order, payment, course registration, certification or active Business Service.

Security and Fraud Prevention

We may process personal information to:

• Protect our website and systems;
• Detect and prevent fraud;
• Investigate suspicious activity;
• Prevent misuse of our services;
• Verify transactions;
• Protect users and our business; and
• Comply with applicable security requirements.

Legal and Regulatory Purposes

We may process personal information where necessary to:

• Comply with applicable laws and regulations;
• Respond to lawful requests from government authorities;
• Respond to legal proceedings;
• Establish, exercise or defend legal claims;
• Enforce our Terms and Conditions;
• Protect our rights or property; or
• Prevent or investigate unlawful activity.

4. LEGAL BASIS FOR PROCESSING

Where applicable data-protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent;
• Performance of a contract or steps taken at your request before entering into a contract;
• Compliance with a legal or regulatory obligation;
• Protection of legitimate interests, where permitted by law; or
• Another lawful basis recognised under applicable law.

Where we rely on consent, you may withdraw your consent subject to applicable legal limitations and the circumstances of the processing.

Withdrawal of consent will not affect processing that was lawfully carried out before consent was withdrawn.

5. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

Website and Technology Providers

Our website and online services may be supported by third-party technology providers, including Shopify and other hosting, software, cloud, analytics and IT providers.

These providers may process personal information on our behalf or, depending on the service, as independent controllers.

Payment Providers

Payments may be processed by third-party providers, including Tap Payments or another payment provider displayed during checkout.

Payment providers may process payment and transaction information according to their own terms and privacy policies.

UK Training Providers

Where you purchase a course delivered by a UK training provider, we may provide relevant personal information to that provider.

This may include the learner's:

• Name;
• Contact details;
• Registration information;
• Course information;
• Information required for awarding-organisation registration; and
• Other information reasonably required to deliver, assess or certify the programme.

The relevant provider may include High Ridge Training Ltd, Cedars Training Academy Ltd, or another training provider identified on the relevant course page before purchase.

The training provider may process your personal information under its own privacy policy and learner terms.

Awarding Organisations

Where applicable, learner information may be provided to the relevant awarding organisation for purposes including registration, assessment administration and certification.

Business and Service Providers

We may use third parties to support our operations, including:

• CRM providers;
• Email and marketing platforms;
• Website providers;
• Cloud-storage providers;
• Analytics providers;
• IT support providers;
• Customer-support providers;
• Accounting and administrative providers;
• Professional advisers;
• Marketing suppliers; and
• Other contractors or service providers.

These parties will receive information only where reasonably necessary for the relevant service or purpose, subject to applicable requirements.

Third-Party Services Requested by You

We may disclose information where you ask us to do so or where disclosure is necessary to provide a service you have requested.

Legal and Business Transactions

We may disclose personal information:

• Where required by law;
• In response to lawful requests from authorities;
• To protect our rights or property;
• To investigate fraud or unlawful activity;
• To enforce our agreements; or
• In connection with a merger, restructuring, sale, acquisition or other business transaction.

6. SHOPIFY

Our website and online store may be powered by Shopify.

Shopify may process personal information relating to your use of our website and online store in order to provide and support its services.

Shopify may also process information in accordance with its own privacy practices.

For information about how Shopify processes personal information and the privacy rights available through Shopify, please refer to Shopify's privacy information.

Where Shopify processes information independently as a controller, Shopify's own privacy policy and terms may apply to that processing.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies may be used to:

• Operate the website;
• Remember preferences;
• Maintain shopping-cart functionality;
• Improve website performance;
• Understand website usage;
• Analyse traffic;
• Support security;
• Measure marketing activity; and
• Provide relevant advertising where applicable.

You may be able to control cookies through your browser settings or any cookie-management tools made available on our website.

Disabling certain cookies may affect website functionality.

8. MARKETING COMMUNICATIONS

We may send marketing communications where permitted by applicable law.

You can unsubscribe from promotional emails by using the unsubscribe mechanism included in the relevant communication or by contacting us at:

hello@highridge-services.com

Even if you opt out of marketing communications, we may continue to send essential service-related communications, including information about:

• Orders;
• Payments;
• Course registration;
• Course access;
• Assessment;
• Certification;
• Refunds;
• Business Services; or
• Other transactions or services you have requested.

9. INTERNATIONAL DATA TRANSFERS

High Ridge Services is based in the United Arab Emirates.

Some of our service providers, training providers, awarding organisations, technology providers or other third parties may be located outside the UAE.

For course customers in particular, personal information may need to be transferred from the UAE to the United Kingdom or another country so that the relevant training provider or other service provider can deliver the programme.

Personal information may also be processed in other countries by technology, payment, cloud, CRM, analytics or other service providers.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate safeguards or other legally recognised transfer mechanisms.

By purchasing a course or using our services, you acknowledge that such international processing may be necessary to provide the requested service, subject to applicable law.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on:

• The nature of the information;
• The purpose for which it was collectedWe take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, certain circumstances, you may have the right to request restriction of processing or object to certain processing activities;
• Whether you maintain an account;
• Whether we need the information to provide a service;
• Legal and regulatory requirements;
• Accounting and tax requirements;
• Dispute resolution;
• Fraud prevention; and
• The establishment, exercise or defence of legal claims.

Course and learner information may need to be retained for longer periods where required by the relevant training provider, awarding organisation or applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it, securely destroy it or anonymise it where appropriate.

11. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online service or method of electronic transmission is completely secure.

We therefore cannot guarantee absolute security.

You should avoid sending sensitive information through unsecured communication channels.

Where you create an account or receive login credentials, you are responsible for keeping those credentials confidential and should not share them with others.

12. YOUR PRIVACY RIGHTS

Depending on where you live and the applicable law, you may have certain rights concerning your personal information.

These may include:

Right of Access

You may have the right to request information about the personal information we hold about you and, where applicable, receive a copy of that information.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

In certain circumstances, you may have the right to request deletion of your personal information.

This right is subject to legal and other permitted exceptions.

Right to Restrict or Object

In certain circumstances, you may have the right to request restriction of processing or object to certain processing activities.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used format or request its transfer to another provider.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent, subject to applicable law.

Marketing Preferences

You may opt out of promotional communications at any time.

Your privacy rights are not absolute and may be subject to conditions, limitations or exceptions under applicable law.

13. HOW TO EXERCISE YOUR RIGHTS

To exercise a privacy right or ask a question about our handling of personal information, contact:

High Ridge Services FZ-LLC
Ras Al Khaimah, United Arab Emirates
Email: hello@highridge-services.com

Please include sufficient information to help us understand your request.

We may need to verify your identity before processing certain requests in order to protect personal information from unauthorised disclosure.

We will respond to valid requests within the period required by applicable law.

14. CHILDREN'S PRIVACY

Our website and services are not intended to be directed primarily at children.

We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

Certain professional development or training programmes may have specific minimum-age or entry requirements determined by the relevant training provider or awarding organisation.

If you believe that a child has provided personal information to us improperly, please contact us at:

hello@highridge-services.com

We will consider appropriate steps in accordance with applicable law.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, platforms or services operated by third parties.

These may include:

• Training providers;
• Awarding organisations;
• Payment providers;
• Learning platforms;
• Social media platforms;
• Software providers; and
• Other external websites.

We are not responsible for the privacy practices, security or content of third-party websites or services.

When you visit a third-party website or use a third-party service, you should review its privacy policy and applicable terms.

16. TRAINING PROVIDERS AND COURSE INFORMATION

High Ridge Services may act as a commercial channel through which customers purchase access to selected UK training programmes.

Unless expressly stated otherwise, High Ridge Services does not itself award UK qualifications.

The relevant training provider is responsible for academic delivery, assessment and certification.

Where necessary, information supplied by you may be shared with the relevant training provider and awarding organisation for registration, learning delivery, assessment and certification.

The relevant provider may have its own privacy policy governing its processing of learner information.

17. BUSINESS CLIENT INFORMATION

Where you engage High Ridge Services for Business Services, we may process personal information supplied by you or generated during the project.

Where a client provides us with personal information relating to its employees, customers, suppliers or other individuals, the client is responsible for ensuring that it has the appropriate authority or lawful basis to provide that information to us.

We will process such information only as reasonably necessary to perform the agreed Business Services and in accordance with applicable requirements.

Where appropriate, additional data-processing terms may be agreed with the client.

18. CONFIDENT

Reasonable steps to protect confidential information and will use it only as reasonably necessary to provide the agreed service, comply with legal requirements or protect our UAE company identified in your Terms & Conditions. The UK training provider can still receive learner information where necessary, but it shouldn't appear to be the entity responsible for High Ridge, Google Analytics, Google Ads, TikTok, Klaviyo, Mailchimp, HubSpot, or similar tracking/marketing tools. The exact wording should reflect the apps actually installedIAL BUSINESS INFORMATION

Personal information may form part of confidential business information provided to us during Business Services.

We will take reasonable steps to protect confidential information and will use it only as reasonably necessary to provide the agreed service, comply with legal requirements or protect our legitimate interests.

Confidentiality obligations may also be governed by a separate client agreement or service agreement.

19. COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us first:

hello@highridge-services.com

We will aim to investigate and respond to complaints fairly and within a reasonable period.

Where applicable law provides you with a right to complain to a relevant data-protection authority or regulatory body, you may also exercise that right.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our services;
• Changes to our website;
• Changes to our course offering;
• Changes to our technology or service providers;
• Changes in data-protection requirements; or
• Other operational, legal or regulatory developments.

When we make changes, we will update the Last updated date at the beginning of this Privacy Policy.

Where required by law, we will provide additional notice of material changes.

21. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

High Ridge Services FZ-LLC
Trading as High Ridge Services

Ras Al Khaimah, United Arab Emirates

RAKEZ Licence Number: 47030270
Email: hello@highridge-services.com
Website: highridge-services.com

We will use reasonable efforts to respond to privacy enquiries and requests in accordance with applicable law.

22. EFFECTIVE DATE

This Privacy Policy is effective from:

September 9, 2026